Privacy Policy
Terakhir diperbarui: 23 September 2026
Ringkasan (Bahasa Indonesia)
Halaman ini menjelaskan data apa yang kami kumpulkan saat Anda memakai dukosam.com, untuk apa data itu dipakai, dan pihak ketiga mana saja yang ikut terlibat. Yang terkumpul terutama data kunjungan, seperti perangkat dan halaman yang dibuka, serta pesan yang Anda kirim sendiri lewat WhatsApp. Kami memakai layanan pengukuran dan iklan dari pihak ketiga. Kami tidak menjual data pribadi Anda. Anda dapat meminta salinan, perbaikan, atau penghapusan data lewat halaman Kontak. Teks lengkapnya di bawah ini berbahasa Inggris.
This policy explains how Herba Bumi Pertiwi, the official distributor of Dukosam and the operator of dukosam.com ("we", "us"), collects, uses, and protects your data. We handle personal data in line with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.
1. Data we collect
Data you give us. If you contact us through WhatsApp or email, we receive what you write: for example your name, phone number, the content of your message, and any photos or proof of purchase you send.
Data collected automatically. When you open this website, our systems and the third-party services we use may record your IP address, device and browser type, the pages you open, how long you stay, and the page or ad that brought you here.
2. How we use your data
- To answer your questions and requests
- To help you find official agents
- To understand which pages are useful and which are not, so we can improve this website
- To measure how well our advertising works
- To keep the website secure, for example by recording failed login attempts
- To meet our legal obligations
3. Cookies and similar technologies
This website uses cookies and similar technologies:
| Type | What it is for | Provider |
|---|---|---|
| Essential and security | Making the website work and protecting it | This website |
| Analytics | Measuring visits in aggregate | Google Analytics, through Google Tag Manager |
| Advertising measurement | Measuring the results of our ads | TikTok Pixel, Meta Pixel |
You can refuse or delete cookies in your browser settings. If essential cookies are disabled, parts of this website may not work properly.
4. Third-party services
These services have their own privacy policies:
- Google Tag Manager and Google Analytics: measuring visits
- TikTok Pixel: measuring the results of TikTok ads
- Meta Pixel: measuring the results of Facebook and Instagram ads
- WhatsApp: when you tap a chat button you leave this website and continue in WhatsApp
- Marketplaces that we link to: their own policies apply once you leave this website
Your conversation with an official agent takes place directly between you and that agent. We do not read it. Some of these providers may process data on servers outside Indonesia.
5. Sharing your data
We do not sell your personal data.
We share data only with: service providers that help us run this website (only as much as they need), official agents you choose to contact, or authorities when the law requires it.
6. How long we keep data
We keep messages for as long as we need them to serve you and to meet our legal obligations. Analytics data is generally kept in aggregate form, according to the settings of the provider.
7. Your rights
You may ask us for a copy of the personal data we hold about you, ask us to correct data that is wrong, ask us to delete it, withdraw a consent you gave, or object to or ask us to restrict how we use it. Send your request through our Contact page. We will respond within a reasonable time and as the law requires.
8. Security
This website uses HTTPS. No system is completely secure, so while we take reasonable measures to protect your data, we cannot guarantee absolute security.
9. Children
This website is not directed at children, and we do not knowingly collect personal data from them. Under Indonesian law, processing a child's personal data requires the consent of a parent or guardian. If you believe a child has given us personal data, please contact us so we can deal with it.
10. Changes to this policy
We may update this policy from time to time. The date of the latest update is always shown at the top of this page.
11. Contact us
Questions about this policy can be sent through our Contact page.
Herba Bumi Pertiwi
Jalan Abdul Fatah, Ds. Cibitung Tengah, Kec. Tenjolaya, Kab. Bogor, Jawa Barat 16370